Europlus Direct optimises efficiency with Dynamics NAV

    International IT Support Company increases visibility and improves customer service through the fast deployment of ERP solution from The NAV | 365 People

    Europlus Direct has chosen Microsoft Dynamics NAV from The NAV | 365 People to optimise efficiency, improve workflows through the automation of manual processes and provide a scalable platform as the company expands its international business operations. Deploying Dynamics NAV has enabled Europlus Direct to extend business operations and deliver 24x7 customer account facilities through the development of a customer portal. The optimised Microsoft Dynamics NAV solution was integrated with essential business applications, including e-commerce and Spindle document production, and deployed in just 6 weeks!

    Rob Goodair, IT Director at Europlus Direct explains; ‘From the initial conversation with The NAV | 365 People it was clear they understood what we required and they were able to outline the options available and the associated costs. With the information and direction they provided, we were able to turn around the project, going live within 6 weeks.’

    Information is now shared quickly and accurately throughout the business, enabling finance to invoice according to the customer’s preference, be it multiple invoices or multiple lines on one invoice and in one currency.

    Since deploying the optimised Dynamics NAV solution, Europlus Direct has continued to evolve their systems and currently has a customer portal in development, which when launched will deliver 24x7 account access to customers. The portal will allow customers to manage orders, renewal requests and complete transactions online at a time convenient to them.

    Ian Humphries, Managing & Product Director at The NAV | 365 People commented; ‘Microsoft Dynamics NAV is an incredibly flexible solution that can work for virtually every business environment and industry. Understanding the customer’s requirements is the key to successfully delivering a project in a transparent and cost effective manner. Europlus Direct had clear objectives and since deployment have continued to gain more functionality from their solution and achieve even greater business benefits.’

    Read the full case study here!

    About Europlus Direct

    As specialists in supplying Lenovo and IBM IT support, Software Services and Maintenance Contracts since 2004, Europlus Direct know how integral your IT system is to your business. That’s why a commitment to protect your hardware and software assets is at the heart of theirs. Their commitment to supporting customers’ businesses has seen Europlus Direct become certified Lenovo specialists and a market-leading outsourced sales and marketing operation for IBM Global Services, supplying IBM Maintenance Options and ServiceSuite to IBM business partners, distributors and end-users across the globe.

    With offices in the UK, Australia, and now in the USA, Europlus Direct are globally present to supply 120 countries with IBM and Lenovo maintenance services.

    For more information visit: Europlus Direct