Dynamics NAV | 365 Business Central Support

    Don't forget how we can help you!

    At The NAV | 365 People, we aim to provide the absolute best standard of customer service. Here are just some of the ways that we go about it!

     

    Our Support Team

    We have a dedicated team of over 25 Dynamics NAV | 365 Business Central Support Staff. They come to work each day with one purpose and that’s to deliver a high quality and value for money service. They are always at the end of the phone and are more than happy to chat; whether it’s system issues, strategic planning, process advice or just having a chat about what’s happening in the Dynamics NAV | 365 Business Central world!

     

    How to Log a Call

    You can log a call in two ways, you can either email the Support Team at support@thenavpeople.com or call us on + 44 (0) 208 328 9818 (in the UK). Each time a call is logged, you will be given a call reference number for future correspondence. We ask all our customers to email the support address rather than individual consultants to ensure each call is logged and being processed efficiently.

     

    When Can You Log a Call?

    You can log a call during our standard hours of cover from our Help Desk which are 09:00 – 17:30 Monday to Friday. If it’s out of hours then not a problem, you can call us on +44 (0) 208 328 9808 with prior arrangement.

     

    Customer Portal

    Our Customer Portal has been made specifically to show information you want to see at a glance, this includes all of your open, resolved and closed incidents with technician notes and the ability to rate how well we have done. You can also manage and re-print your invoices straight from the website! You can find the Customer Portal at https://portal.thenavpeople.co.uk/Account/Login

    If you don’t already have access to the Customer Portal, either email us at support@thenavpeople.com or call us and we will set you up an account!

     

    Requesting Chargeable or Development Changes

    If you would like to make a request for any development changes, please contact your account manager or email account.management@thenavpeople.com we will then provide you with a quotation for the work and schedule accordingly.

     

    On Demand Burst Training

    We offer 1/2 hour, on-request WebEx training on standard Dynamics NAV | 365 Business Central or add-on functionality for our customers.

     

    Minor Mods Service

    This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your support contract. The kinds of things that we can offer as part of the minor mods service are:

    • Adding a field to a table and exposing it on a page/form
    • Making fields visible
    • Adding filters on a report

     

    Anything else?

    If you would like further information on the services and solutions we provide, or alternatively if you would like advice on your current support agreement, please contact our Delivery Director, Rob Targett (rob.targett@thenavpeople.co.uk).

     

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    Written by
    Sue Smart - Storyteller at The NAV | 365 People
    Sue Smart - Storyteller at The NAV | 365 People

    At 16, when Sue first sat down to write a book, she realised if she wanted to have good stories to tell, she needed to get as much life experience as possible - in the workplace, socially and in travelling the world. So began a working life with jobs as varied as working on a pioneering IVF team, being a PA in the corporate world, running her own wedding business, being a carer in a Scottish castle, waitressing on a Greek island, farming in Tuscany and being a tour guide at an oceanarium. She was even offered a job as a nanny when she thought it would be fun to run away with a circus – but that’s another story… Sue’s desire to write never left her and she finally gained a BA in journalism and PR. This led to working as a journalist and features writer for newspapers in Australia and the UK … and eventually to her current role as Storyteller, a position she is relishing.