Altfield, have selected Dynamics NAV and MobileNAV from The NAV | 365 People as their new mobile and enterprise resource planning solution. Since deployment Altfield have increased operational efficiency achieving greater workloads with existing headcount through process automation and enhanced the customer buying experience through the integration of MobileNAV.
Altfield wanted a solution designed to meet their current needs, which included having all operations within the business on one comprehensive system. Additionally, Altfield wanted a solution that could add value to their sales team’s interactions with customers and enhance the customer buying experience in their London showroom, which serves as a showcase for the high end fabric, textiles and wall coverings they distribute along with the fine furnishings and decorative accessories. MobileNAV, an integrated and highly configurable new user-interface solution for smartphones and tablets, has delivered the functionality they sought.
Caroline Aylward, Operations Manager at Altfield explains; ‘The sales team can access real-time stock and pricing information from mobile devices while walking around the showroom with customers. Previously they had to note down the details of the item and return to a computer screen to access the information. Today, we can deliver a more professional and modernised customer experience.’
MobileNAV is able to operate without an internet connection, enabling system usage when remote working. The application records every modification in offline mode then synchronises the modifications with the Dynamics NAV server when the user is next online.
Caroline comments; ‘Providing the sales people with a mobile solution has not only enhanced their interactions with customers but improved our data governance. All system users can use the system, whether online or offline, so there is no need for any data to be recorded and stored outside of the solution.’
Altfield have accelerated operational efficiency since deploying Dynamics NAV by simplifying and automating many tasks across sales order processing, financial accounting and customer service. Over the last three years, this automation has enabled them to absorb an increased workload without increasing headcount.
‘The NAV | 365 People worked with us to finely tune the solution and tailor to our requirements. This did cause us to forgo one of our users licence during any development stages however. I am sure many of their customers say this about them but they are a genuinely nice company to deal with, knowledgeable, professional but also really personable. In a long term business relationship, what more can you ask than to work with professional people that you like?’ concluded Caroline Aylward.
Ian Humphries, Managing & Product Director at The NAV | 365 People commented; ‘Altfield were clear on their objectives for a new solution, they wanted to utilise technology to benefit both their customers and employees. This matches our ethos at The NAV | 365 People; we fundamentally believe that technology innovation should improve working environments and we are pleased to have delivered a solution that matched Altfield’s aspirations.’
Altfield are recognised as a leading resource for beautiful textiles, wall coverings & leather, distributing a number of high-end lines from around the world, together with a collection of smaller boutique and artisanal lines. A family run company, Altfield have been designing, making and distributing fine furnishings and decorative accessories since 1982.
For more information visit: Altfield